Terms and Conditions

Booking with ilovechile Tours and completing the payment process, people are accepting the following Terms and Conditions.

1) Tour Agency Information

ILOVECHILE TOURS SPA is a Chilean Tour Agency located in Apoquindo 6410, Office 605, Las Condes, Santiago, Chile. ILOVECHILE TOURS SPA offers a variety of day tours and private transportation in Central Chile. The agency was created to connect people around the world with local people, unique places and nature. Besides, contribute positively with small businesses and environment supporting social, cultural and economic development in Chile.

2) Service   

ILOVECHILE TOURS SPA offers different type of trips in Central Chile: Small Group Tours from Santiago, Private Tours and Private Transportation.

Small Group Tours: Day tours are from Santiago and the maximum are 8 people in the vehicle. Every small group tour has different conditions and requirements that are detailed in each website.

Private Tours: Day tours can be from Santiago or another city in Central Chile. The minimum are 2 people and do not have a maximum quantity of people per trip. Private Tours have an extra fee that will depend on the quantity of people and availability. Private Tours can have different requirements, conditions, schedules, included and not included items, itineraries and prices.

Private Transportation: Day trips can be from Santiago or another city in Central Chile. Private Transportation includes a vehicle specific for the quantity of the group and professional driver.

3) Language

Small Group Tours: The tours will be in English.

Private Tours: The tours can be in English and/or Spanish.

Private Transportation: The professional driver only speaks Spanish. In case of emergency we can provide assistance in English by cellphone during the trip.

4) Pick Up - Drop Off

Small Group Tours: We will pick people up from hotels in Santiago. If the hotel is closer to the airport, in the airport or in a remote are of Santiago, there is an extra fee that will be informed before the day trip.

There is not allowed to bring luggage (carry on or large bag) to the tour, unless it is coordinated with the staff before the day of the trip. If people want be dropped off in a different place than the pick up location, it has to be coordinated before with the staff.

Private Tours: It is allowed to bring luggage and be picked up- dropped off in different locations. It is necessary to coordinate all the details before the trip.

Private Transportation: It is allowed to bring luggage and be picked up- dropped off in different locations. It is necessary to coordinate all the details before the trip.


5) Booking

There are different ways to book day tours or private transportation with ILOVECHILE TOURS SPA.

Filling the form in the website, email, message or calling.

Filling the form in the website: There is a button in the website (Book Now!) where people can fill the form with the information required and complete the booking process.

Send us an email: People can send us en email with the information we need in order to complete the booking process.

Send us a message: People can send us a message by cellphone or whatsapp and complete the booking process. 

Calling: People can call us and provide us with the information we need to complete the booking process.

6) Payment

There are different ways to complete the payment process with ILOVECHILE TOURS SPA.

Credit Card: People will receive an email with all the instructions. When people complete the payment process, they will receive an email with the confirmation and recommendations for the day trip or private transportation.

Credit Card and Cash: People can pay one part with Credit Card and the other part with Cash depending the requirement of the tour or private transportation. People can pay with USD or CLP.


7) Customer Cancellations

• If customers cancel their tours between 0 and 10 days prior the day of the tour, no percentage of the total value will be refundable.
• If customers cancel their tours between 11 and 30 days prior the day of the tour, 60% of the total value will be refundable.
• If customers cancel their tours over 31 days prior the day of the tour, 80% of the total value will be refundable.


* The refund will be made to the same credit card used for the payment in the time the bank deems appropriate.

* The payment system should apply a refund fee if necessary.

8) Bad Weather or Natural Disaster

Bad Weather: Tours will be completed with all types of weather. However, the trip will be cancelled if the weather affects the safety of the tour and its participants according with the evaluation of ILOVECHILE TOURS SPA.

Natural Disaster: In case of natural disasters, the tours will be cancelled in the zones affected according with the evaluation of ILOVECHILE TOURS SPA.

ILOVECHILE TOURS SPA will evaluate the situation in any case and take a safe decision. If there is not way to do the tour because of Bad Weather or Natural Disaster, customers will have the following 5 options:

• Accept an alternative route that day
• Take the tour another day depending on the availability
• Transfer the tour voucher to another person
• Take a different tour and pay the extra cost if necessary
• Refund of 100% of the total price of the tour as long as there is not way to do the tour according with the evaluation of ILOVECHILE TOURS SPA

* The refund will be made to the same credit card used for the payment in the time the bank deems appropriate.

* The payment system should apply a refund fee if necessary.


9) Risks and Dead

Customers understand that ILOVECHILE TOURS SPA’s activities can be extreme and risky. Besides, customers agree to be responsible and aware of all the risks and danger related to ILOVECHILE TOURS SPA’s tours. Customers agree to be responsible of all monetary expenses related to accidents occurred during ILOVECHILE TOURS SPA’s activities. Finally, customers agree not to suit ILOVECHILE TOURS SPA in any case of accident or loss of life.
ILOVECHILE TOURS SPA is an intermediary between other companies related to Tourism/Transportation and Customers.
ILOVECHILE TOURS SPA recommends customers to contract a travel insurance for the trip in their countries or in Chile.
ILOVECHILE TOURS SPA recommends customers to take care of their valuable belongings during their tour. 


10) Private Information

All the information that customers provide on ILOVECHILE TOURS SPA's website will be totally private. Moreover, the information will be used for only internal and relevant processes necessary to satisfy customers’ needs and requirements or in case of emergency.
The use of photos and videos of customers will be used for marketing purpose.


11) Change of Information 

ILOVECHILE TOURS SPA reserves the right to change any information related to the tours, destinations, activities, itineraries, prices, discounts, collaborators, and so on. Furthermore, ILOVECHILE TOURS SPA can make changes to any point mentioned before, even after customers receive their booking confirmation prior the day of the tour. 


12) Under 18 Years Old
Customers who are under 18 years old are considered underage according to the Chilean law. Therefore, they are regulated by underage Chilean law.


13) Discounts

Discounts are not cumulative.

 

Last Update: April 2019
 

ilovechile Tours