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Booking with ilovechile Tours and completing the payment process, customers are accepting the following Terms and Conditions:

1) Tour Agency Information

ILOVECHILE TOURS is a Chilean Tour Agency located in Apoquindo 6410, Office 605, Las Condes, Santiago, Chile. ILOVECHILE TOURS offers a variety of day tours and private transportation in Central Chile. The agency was created to connect people around the world with local people, unique places, and nature. Besides, contribute positively with small businesses and environment supporting social, cultural, and economic development in Chile.

2) Service   

ILOVECHILE TOURS offers different type of services in Central Chile: Private Tours from Santiago and Private Transportation.

Private Tours: Day tours can be from Santiago or another city in Central Chile. The minimum are 4 adults and do not have a maximum quantity of people per trip. Private Tours can have different requirements, conditions, schedules, included and not included items, itineraries, and prices.

Private Transportation: Day trips can be from Santiago or another city in Central Chile. Private Transportation includes a vehicle specific for the quantity of passengers and professional driver than only speaks Spanish.

3) Language

Private Tours: The tours will be in English

Private Transportation: The professional driver only speaks Spanish. In case of emergency we can provide assistance in English by cellphone during the transportation.

4) Pick Up - Drop Off

Private Tours: It is allowed to bring luggage and be picked up or dropped off in different locations. It is necessary to coordinate all the details before the trip. Customers have to inform to ILOVECHILE TOURS and give all the details to check availability.

Private Transportation: It is allowed to bring luggage and be picked up or dropped off in different locations. It is necessary to coordinate all the details before the trip. Customers have to inform to ILOVECHILE TOURS and give all the details to check availability.


5) Booking

There are different ways to book the private tours or private transportation with ILOVECHILE TOURS.

Filling the form in the website, email, WhatsApp message, or calling.

Filling the form in the website: There is a button in the website (BOOK NOW!) where customers can fill the form with the information required and complete the booking process.

Send us an email: Customers can send us en email with the information we need in order to complete the booking process.

Send us a WhatsApp message: Customers can send us a WhatsApp message and complete the booking process.

Calling: Customers can call us and provide us with the information we need to complete the booking process.

6) Payment

There are different ways to complete the payment process with ILOVECHILE TOURS SPA.

Credit Card: Customers will receive an email with all the instructions. When people complete the payment process, they will receive an email with the confirmation and recommendations for the day trip or private transportation.

Credit Card and Cash: Customers can pay one part with Credit Card and the balance with Cash depending the requirement of the tour or private transportation. Customers must pay with USD cash.


7) Customer Cancellations


• If customers cancel their tours between 0 and 10 days prior the day of the tour, no percentage of the deposit or total payment will be refundable.
• If customers cancel their tours between 11 and 30 days prior the day of the tour, 50% of the deposit or total payment will be refundable.
• If customers cancel their tours over 31 days prior the day of the tour, 80% of the deposit or total payment will be refundable.

 

The following are considered customer cancellations reasons: Personal issues, flight/train/cruise/transportation cancellations, sickness, Covid-19, accidents, and issues related.


* The refund will be made to the same credit card used for the payment in the time the bank deems appropriate.

* The payment system should apply a refund fee if necessary.

8) Bad Weather or Natural Disaster

Bad Weather: Tours will be completed with all types of weather. However, the trip will be cancelled if the weather affects the safety of the tour and its participants according with the evaluation of ILOVECHILE TOURS.

Natural Disaster: In case of natural disasters, as earthquake, tsunami, ice storm, landslice, wildfire, and volcanic activity, the tours will be cancelled in the zones affected according with the evaluation of ILOVECHILE TOURS.

ILOVECHILE TOURS will evaluate the situation in any case and take a safe decision. If there is not way to do the tour, because of Bad Weather or Natural Disaster, customers will have the following 5 options:

• Accept an alternative route that day
• Take the tour another day depending on the availability
• Transfer the tour voucher to another person
• Take a different tour available that day
• Refund of 100% of the total price of the tour as long as there is not way to do the tour according with the evaluation of ILOVECHILE TOURS

* The refund will be made to the same credit card used for the payment in the time the bank deems appropriate.

* The payment system should apply a refund fee if necessary.


9) Risks and Dead

Customers understand that ILOVECHILE TOURS' activities can be extreme and risky. Besides, customers agree to be responsible and aware of all the risks and danger related to ILOVECHILE TOURS' tours. Customers agree to be responsible of all monetary expenses related to accidents occurred during ILOVECHILE TOURS' activities. Finally, customers agree not to suit ILOVECHILE TOURS in any case of accident or loss of life.
ILOVECHILE TOURS is an intermediary between other companies related to Tourism/Transportation and Customers.
ILOVECHILE TOURS recommends customers to contract a travel insurance for the trip in their countries or in Chile.
ILOVECHILE TOURS recommends customers to take care of their valuable belongings during their tour.


10) Private Information

All the information that customers provide on ILOVECHILE TOURS' website will be totally private. Moreover, the information will be used for only internal and relevant processes necessary to satisfy customers’ needs and requirements or in case of emergency.
The use of photos and videos of customers will be used for marketing purpose.


11) Change of Information 

ILOVECHILE TOURS reserves the right to change any information related to the tours, destinations, activities, itineraries, prices, discounts, collaborators, and so on. Furthermore, ILOVECHILE TOURS can make changes to any point mentioned before, even after customers receive their booking confirmation prior the day of the tour. 


12) Under 18 Years Old
Customers who are under 18 years old are considered underage according to the Chilean law. Therefore, they are regulated by underage Chilean law.


13) Discounts

Discounts are not cumulative.

14) Covid-19

ILOVECHILE TOURS vehicles are totally sanitized and cleaned everyday accomplishing the Chilean law and Health Ministery requirements.

Social distance: Customers have to respect social distance whenever is neccesary.

Face mask: It is optional. We have face masks in case the customers require them.

 

Last Update: December 2022
 

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